Sr Sales Engineer AI & Machine Learning for ITOM (Washington)

Qualifications

• 5+ yrs relevant experience in Sales Engineering supporting technical services and solutions to IT organizations
• Deep background in Service Assurance or Service Management
• Experience with IT Operations and data center technologies ITOM, ITSM, ITIL
• Solid Linux/UNIX
• Understanding of cloud technologies including AWS and Azure
• Demonstrate strong customer facing and relationship building skills
• Ability to uncover business challenges and develop a custom solution to solve those challenges
• Should be available to travel to visit prospects and customers
• Bachelors Degree with a technology focus

Responsibilities

• Growing technology company that is focused on AI Automation for IT, Network, Security, and Cloud Operations is seeking a Technical Pre-Sales Engineer
• This hire will work in tandem with a Sales Account Manager to market & sell solutions
• Focus on demonstrating & showcasing various technology areas via onsite presentations, web sessions, proof-of-concepts or written documentation (RFPs, RFQs and other technical documents)
• Responsible for writing a Statement of Work that describes the services that will be offered to the end customer & help in the contractual paper-work to close opportunities
• Help in transitioning the opportunity to the implementation stage by working with the delivery team closely during the sales cycle
• Identify all tech issues of assigned accounts to assure complete client satisfaction, & establish & maintain positive relationships with your clients technical staff

Full Description

Sr Sales Engineer AI & Machine Learning for ITOM

Job Description & Work:

Growing technology company that is focused on AI Automation for IT, Network, Security, and Cloud Operations is seeking a Technical Pre-Sales Engineer. This hire will work in tandem with a Sales Account Manager to market & sell solutions.

• Focus on demonstrating & showcasing various technology areas via onsite presentations, web sessions, proof-of-concepts or written documentation (RFPs, RFQs and other technical documents).

• Responsible for writing a Statement of Work that describes the services that will be offered to the end customer & help in the contractual paper-work to close opportunities.

• Help in transitioning the opportunity to the implementation stage by working with the delivery team closely during the sales cycle.

• Identify all tech issues of assigned accounts to assure complete client satisfaction, & establish & maintain positive relationships with your clients technical staff.

Requirements:

• 5+ yrs relevant experience in Sales Engineering supporting technical services and solutions to IT organizations

• Deep background in Service Assurance or Service Management

• Experience with IT Operations and data center technologies ITOM, ITSM, ITIL

• Prior or current experience with Enterprise Monitoring tools like ServiceNow, ScienceLogic, Splunk, Moogsoft, CA desired

• Solid Linux/UNIX

• Scripting experience is a plus

• Working knowledge of the latest technologies like Micro Services, Containers, REST APIs etc is a plus

• Understanding of cloud technologies including AWS and Azure

• Demonstrate strong customer facing and relationship building skills

• Ability to uncover business challenges and develop a custom solution to solve those challenges

• Should be available to travel to visit prospects and customers

• Bachelors Degree with a technology focus

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