AI Agent Engineer

Full Description

About LucidyaLucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region.

Known for our deep expertise in Arabic-first AI, we help organizations understand, serve, and engage their customers at scale.

We are now launching a new AI Agents business unit, focused on building intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, responsibly, and at scale.

Role OverviewAs an AI Agent Engineer, you will be responsible for designing, building, and deploying intelligent AI agents that solve real business problems.

You will work at the intersection of machine learning, deep learning, and production AI, turning advanced models into reliable, scalable systems used by enterprise customers.

This role goes beyond experimentation - you will help take AI from concept to production, ensuring performance, ethical compliance, and real-world impact.

What You'll DoAI & Agent DevelopmentDesign, develop, and optimize machine learning and deep learning models for AI agent use casesBuild intelligent systems capable of reasoning, prediction, automation, and decision supportApply NLP, data analysis, and agentic workflows to solve complex CX and operational challengesData & Model EngineeringManage, clean, and preprocess large datasets to extract meaningful featuresTrain, evaluate, and fine-tune machine learning models to meet performance and reliability standardsContinuously monitor and improve model accuracy, robustness, and efficiencyProduction & ScalabilityDeploy AI models into production environments with a focus on scalability, performance, and reliabilityCollaborate on MLOps practices to support continuous integration, monitoring, and improvementEnsure AI systems integrate smoothly with existing platforms and workflowsCross-Functional CollaborationWork closely with data scientists, software engineers, product managers, and domain expertsTranslate business problems into effective AI solutions with measurable outcomesContribute to solution design for enterprise pilots and long-term deploymentsGovernance & QualityEnsure AI solutions comply with ethical standards, data privacy requirements, and legal regulationsDocument models, algorithms, workflows, and decisions clearly for internal and external stakeholdersStay up to date with the latest AI research, tools, and best practices; and apply them where valuableRequirementsWhat we're looking forTechnical Skills2+ years of hands-on experience building and deploying AI-driven systems, with a strong focus on AI agents or agentic workflows, and demonstrated impact on real business outcomes (e.g. automation, efficiency gains, cost reduction, CX improvement)Strong programming skills in Python (Java is a plus)Hands-on experience with machine learning and deep learning techniquesPractical experience using TensorFlow, PyTorch, or similar frameworksSolid understanding of data preprocessing, feature engineering, model training, and evaluationExperience deploying AI models into production or production-like environmentsProblem-Solving & MindsetAbility to analyze complex problems and design innovative AI-driven solutionsStrong systems thinking, understanding how models behave in real-world environmentsCuriosity and commitment to continuous learning in a fast-evolving AI landscapeCollaboration & CommunicationComfortable working in cross-functional, product-driven teamsAble to clearly document and explain technical concepts to diverse stakeholdersNice to HaveExperience with NLP, conversational AI, or agent-based systemsExposure to enterprise AI deployments or SaaS platformsFamiliarity with MLOps, monitoring, and model lifecycle managementExperience working with multilingual or Arabic language dataWhy Join Lucidya's AI Agents Team?Work on real, enterprise-grade AI agents, not just experimentsShape a new business unit from the ground upSolve meaningful CX and operational challenges across the MENA regionCollaborate with a highly skilled AI, data, and product teamBuild AI that is responsible, scalable, and impactful