Customer Success & Delivery Manager

Qualifications

• The ideal candidate has deep customer empathy, technical fluency in AI/ML, and the ability to translate complex technical capabilities into clear business value
• Experience: 5+ years in customer success, program management, or strategic consulting driving technology implementations for Fortune 500 / Global 2000 clients
• Proven track record managing complex enterprise projects (preferably in AI, data, or software consulting) with cross-functional teams
• Technical Fluency: Solid understanding of AI/ML concepts and enterprise technology environments
• Comfortable discussing LLMs, AI agents, data integration, and software development processes with technical teams
• Creative problem-solving skills to synthesize client pain points into innovative AI solutions (e.g. identifying high-value use cases and quick wins)
• Strategic Business Acumen: Experience developing business cases, conducting ROI analysis, and shaping strategic roadmaps in collaboration with senior executives
• Able to quantify business impact of solutions and articulate the AI value proposition in terms of revenue, efficiency, or other KPIs
• Executive presence with ability to confidently present to C-suite and influence senior stakeholders
• Experience managing diverse stakeholders (from technical engineers to non-technical business owners) and achieving consensus
• Cross-cultural competence – able to work effectively across global time zones and adapt to different corporate cultures
• Project Leadership: Strong project management skills (timelines, risk management, documentation) with attention to detail and organization
• Comfortable leading without formal authority – this role is an individual contributor, but you must galvanize and guide teams toward a common goal
• Mindset: Results-oriented, with a passion for customer success and a “owner” mentality for client outcomes
• Highly adaptable and comfortable with ambiguity – you thrive in a fast-moving environment and can adjust plans on the fly as new insights emerge
• Low ego team player who builds trust through collaboration, empathy, and delivering on promises
• A proactive self-starter who takes initiative to solve problems and continuously seeks to learn new technologies and best practices in the AI field
• Travel: Willingness to travel to client sites on an as-needed basis (approximately 10–25%)
• You may need to be on-site for key workshops, trainings, or deployment milestones to deepen relationships and ensure success (far less travel than a typical consulting role, but flexibility is expected)
• Every engagement requires creative thinking and offers a new learning opportunity

Benefits

• You’ll function as a strategic advisor to our clients, not just a project manager, and have a seat at the table for high-level technology decisions

Responsibilities

• As the primary point of contact for 4–6 enterprise implementations, you will act as a trusted advisor and individual contributor with cross-functional leadership – orchestrating teams of solution architects and engineers to deliver transformational results
• You’ll balance strategic planning, hands-on project delivery, and ongoing relationship management across US, UK, and European time zones (with on-site client visits as needed)
• Strategic Partnership & Value Realization: Own customer success outcomes (retention, expansion, and time-to-value) for your portfolio of enterprise clients
• Develop and execute comprehensive success plans aligned to each client’s business objectives and KPIs
• Lead regular business reviews (QBRs) to demonstrate measurable ROI and identify new opportunities for expansion
• Serve as a strategic partner to C-level stakeholders, continuously evolving their AI roadmap based on emerging capabilities and business needs
• Implementation Excellence & Risk Management: Oversee end-to-end AI project delivery – from initial proof-of-concept to full production deployment – ensuring projects are completed on time and on budget
• Meticulously project manage deliverables, timelines, and resources for each implementation
• Proactively identify and mitigate technical or organizational risks that could impact success
• Facilitate collaborative design-thinking workshops with solution architects to map user journeys and optimize workflows for AI integration
• Maintain clear communication and manage expectations with client teams throughout complex deployments, quickly addressing issues or blockers while sustaining client trust
• Cross-Functional Orchestration: Lead and coordinate integrated project teams that include Lyzr’s Solution Architects, Applied AI Engineers, and key client stakeholders
• Act as the liaison between business and technology – translating business requirements into technical specifications (and vice versa) to ensure the solution meets real-world needs
• Continuously remove obstacles and escalate technical issues to engineering leadership when needed, all while keeping projects on track
• Partner with Sales on identifying expansion or upsell opportunities, including supporting contract renewals and negotiations when additional solutions or services can add value
• Able to credibly translate complex technical concepts into business implications for executive audiences, and vice versa
• Design Thinking: Demonstrated ability to conduct user journey mapping, workflow analysis, and UI/UX feedback sessions in an enterprise context
• Communication & Stakeholder Management: Exceptional English communication skills, both written and verbal
• Your success in this role will be measured by tangible customer outcomes and account growth
• Key metrics include customer retention, net revenue retention or expansion, on-time implementation delivery, and client satisfaction (CSAT) scores
• Meeting or exceeding these goals by driving real client ROI is how you’ll shine

Full Description

About the Company

Lyzr AI is a rapidly growing provider of enterprise AI agent solutions, combining a full-stack agentic AI platform with expert engineering services to deliver custom AI systems for Fortune 500 clients. We partner deeply with clients to build and deploy AI agents from scratch that transform complex business workflows, rather than offering a one-size-fits-all SaaS product.

Aboutthe Role

We are seeking a Customer Success & Delivery Manager to drive measurable business outcomes for enterprise clients implementing Lyzr’s AI agent solutions.

This role is a hybrid of Customer Success, Project Management, and Strategic Consulting, ensuring clients achieve significant ROI from their AI investments while building long-term partnerships.

As the primary point of contact for 4–6 enterprise implementations, you will act as a trusted advisor and individual contributor with cross-functional leadership – orchestrating teams of solution architects and engineers to deliver transformational results.

You’ll balance strategic planning, hands-on project delivery, and ongoing relationship management across US, UK, and European time zones (with on-site client visits as needed).

The ideal candidate has deep customer empathy, technical fluency in AI/ML, and the ability to translate complex technical capabilities into clear business value.

Responsibilities

• Strategic Partnership & Value Realization: Own customer success outcomes (retention, expansion, and time-to-value) for your portfolio of enterprise clients.

Develop and execute comprehensive success plans aligned to each client’s business objectives and KPIs.

Lead regular business reviews (QBRs) to demonstrate measurable ROI and identify new opportunities for expansion. Serve as a strategic partner to C-level stakeholders, continuously evolving their AI roadmap based on emerging capabilities and business needs.

• Implementation Excellence & Risk Management: Oversee end-to-end AI project delivery – from initial proof-of-concept to full production deployment – ensuring projects are completed on time and on budget.

Meticulously project manage deliverables, timelines, and resources for each implementation.

Proactively identify and mitigate technical or organizational risks that could impact success.

Facilitate collaborative design-thinking workshops with solution architects to map user journeys and optimize workflows for AI integration.

Maintain clear communication and manage expectations with client teams throughout complex deployments, quickly addressing issues or blockers while sustaining client trust.

• Cross-Functional Orchestration: Lead and coordinate integrated project teams that include Lyzr’s Solution Architects, Applied AI Engineers, and key client stakeholders.

Act as the liaison between business and technology – translating business requirements into technical specifications (and vice versa) to ensure the solution meets real-world needs.

Continuously remove obstacles and escalate technical issues to engineering leadership when needed, all while keeping projects on track. Partner with Sales on identifying expansion or upsell opportunities, including supporting contract renewals and negotiations when additional solutions or services can add value.

Qualifications

• Experience: 5+ years in customer success, program management, or strategic consulting driving technology implementations for Fortune 500 / Global 2000 clients. Proven track record managing complex enterprise projects (preferably in AI, data, or software consulting) with cross-functional teams.

• Technical Fluency: Solid understanding of AI/ML concepts and enterprise technology environments.

Comfortable discussing LLMs, AI agents, data integration, and software development processes with technical teams.

Able to credibly translate complex technical concepts into business implications for executive audiences, and vice versa.

• Design Thinking: Demonstrated ability to conduct user journey mapping, workflow analysis, and UI/UX feedback sessions in an enterprise context. Creative problem-solving skills to synthesize client pain points into innovative AI solutions (e.g. identifying high-value use cases and quick wins).

• Strategic Business Acumen: Experience developing business cases, conducting ROI analysis, and shaping strategic roadmaps in collaboration with senior executives. Able to quantify business impact of solutions and articulate the AI value proposition in terms of revenue, efficiency, or other KPIs.

• Communication & Stakeholder Management: Exceptional English communication skills, both written and verbal.

Executive presence with ability to confidently present to C-suite and influence senior stakeholders.

Experience managing diverse stakeholders (from technical engineers to non-technical business owners) and achieving consensus. Cross-cultural competence – able to work effectively across global time zones and adapt to different corporate cultures.

• Project Leadership: Strong project management skills (timelines, risk management, documentation) with attention to detail and organization.

Comfortable leading without formal authority – this role is an individual contributor, but you must galvanize and guide teams toward a common goal.

PMP or similar certification is a plus, but practical delivery experience is most important.

• Mindset: Results-oriented, with a passion for customer success and a “owner” mentality for client outcomes.

Highly adaptable and comfortable with ambiguity – you thrive in a fast-moving environment and can adjust plans on the fly as new insights emerge.

Low ego team player who builds trust through collaboration, empathy, and delivering on promises. A proactive self-starter who takes initiative to solve problems and continuously seeks to learn new technologies and best practices in the AI field.

• Travel: Willingness to travel to client sites on an as-needed basis (approximately 10–25%).

You may need to be on-site for key workshops, trainings, or deployment milestones to deepen relationships and ensure success (far less travel than a typical consulting role, but flexibility is expected).

Success Metrics & Growth

Your success in this role will be measured by tangible customer outcomes and account growth.

Key metrics include customer retention, net revenue retention or expansion, on-time implementation delivery, and client satisfaction (CSAT) scores.

Meeting or exceeding these goals by driving real client ROI is how you’ll shine.

High performers in this role will earn opportunities to take on larger strategic accounts, mentor junior team members as our team grows, and help shape Lyzr’s global customer success methodology.

Why Join Lyzr AI

• Build the Future of AI in Enterprise: Work with cutting-edge AI agent technology that is truly transforming how work gets done at Fortune 500 companies. You’ll be at the forefront of deploying AI solutions that can 10x productivity and reinvent business processes – making a real impact on industry leaders.

• High-Impact, Strategic Work: Tackle meaningful, complex business challenges alongside C-level executives and top-tier talent.

Every engagement requires creative thinking and offers a new learning opportunity.

You’ll function as a strategic advisor to our clients, not just a project manager, and have a seat at the table for high-level technology decisions.

• Startup Agility, Enterprise Scale: Join a fast-growing startup (backed by leading investors) where your contributions directly shape our success, while working with globally recognized enterprises. Enjoy a dynamic, innovative