Client Success and Adoption Lead

Qualifications

• Experience: Minimum 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise-level accounts
• Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem-solving
• Project Management: Proven ability to lead complex projects using modern project management methodologies
• Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships

Responsibilities

• We are seeking an experienced Technical Client Success Manager to join our team in driving platform adoption and ensuring client satisfaction
• As the primary advocate for client needs, you will serve as the voice of the customer, proactively identifying opportunities to enhance our product and service offerings
• Monitor system usage trends and performance metrics to identify potential technical concerns and recommend solutions
• Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges
• Develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement
• Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site-level performance and feedback

Full Description

About Protex AI

Protex AI is a pioneering technology company dedicated to revolutionizing workplace safety through innovative computer vision solutions. Our mission is to empower EHS teams worldwide by providing cutting-edge tools that prevent accidents before they occur.

The Role

We are seeking an experienced Technical Client Success Manager to join our team in driving platform adoption and ensuring client satisfaction. As the primary advocate for client needs, you will serve as the voice of the customer, proactively identifying opportunities to enhance our product and service offerings.

Main Responsibilities:

• Monitor system usage trends and performance metrics to identify potential technical concerns and recommend solutions.

• Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges.

• Develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement.

• Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site-level performance and feedback.

Requirements:

• Experience: Minimum 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise-level accounts.

• Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem-solving.

• Project Management: Proven ability to lead complex projects using modern project management methodologies.

• Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships.