AI Contact Center

Responsibilities

• As part of the Customer Experience Technology team, you will lead the execution of key deliverables for Contact Center Transformation, acting as a business analyst and team lead across discovery, design, build, test, deploy, and hypercare
• Analyze complex problems, mentor others, and maintain elevated standards while building meaningful client connections and navigating increasingly complex situations
• This role offers the chance to deepen your technical knowledge, anticipate client needs, and contribute to innovative solutions in a dynamic environment
• Lead the execution of critical deliverables for Contact Center Transformation, including process maps, conversation designs, routing diagrams
• Act as a business analyst and team lead throughout the implementation lifecycle, including requirements, design, development, testing, release planning, and hypercare
• Manage and track project execution, including tasks, risks, actions, and team capacity
• Analyze complex problems and develop impactful solutions
• Mentor junior team members and foster their professional growth
• Build and maintain sturdy relationships with clients
• Navigate intricate situations to secure project success
• Anticipate client needs and adapt strategies accordingly
• Contribute to innovative solutions in a fast-paced environment

Full Description

AI Contact Center Job Description

• As part of the Customer Experience Technology team, you will lead the execution of key deliverables for Contact Center Transformation, acting as a business analyst and team lead across discovery, design, build, test, deploy, and hypercare.

About the Role

• Analyze complex problems, mentor others, and maintain elevated standards while building meaningful clientconnections and navigating increasingly complex situations.

• This role offers the chance to deepen your technical knowledge, anticipate client needs, and contribute to innovative solutions in a dynamic environment.

Your Responsibilities

• Lead the execution of critical deliverables for Contact Center Transformation, including process maps, conversation designs, routing diagrams.

• Act as a business analyst and team lead throughout the implementation lifecycle, including requirements, design, development, testing, release planning, and hypercare.

• Manage and track project execution, including tasks, risks, actions, and team capacity.

• Analyze complex problems and develop impactful solutions.

• Mentor junior team members and foster their professional growth.

• Build and maintain sturdy relationships with clients.

• Navigate intricate situations to secure project success.

• Anticipate client needs and adapt strategies accordingly.

• Contribute to innovative solutions in a fast-paced environment.