Senior Associate, Transformation Consulting - AI Lead - Digital Transformation

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• AI/ML coursework or certifications
• 2+ years of experience supporting or delivering digital technology solutions
• Experience managing technology onboarding, user training, and support across the full solution lifecycle
• Experience working with or supporting developers and internal product owners
• Clear and confident communicator across all levels: technical, business, and executive

Benefits

• At RSM, we offer a competitive benefits and compensation package for all our people
• We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients

Responsibilities

• As the AI Lead - Digital Transformation, you will be responsible for overseeing the onboarding and readiness of digital solutions, providing user training and support, and serving as the primary point of contact for end-users
• Perform gap analysis between current and desired states
• Assess solution readiness and fit for the intended use
• Lead solution onboarding, user setup, role assignment, and access verification/configuration
• Support change management by promoting adoption, reinforcing messaging, and addressing user resistance
• Test and troubleshoot technical issues to ensure solution stability
• Support user acceptance testing (UAT) and validate readiness for rollout
• Deliver user training, info sessions, and live demos
• Act as the go-to contact for user questions, issues, feedback, and enhancement requests
• Own, design, and facilitate digital and AI fluency initiatives to support upskilling and drive confident solution usage
• Analyze usage data to generate adoption insights and recommend improvements
• Report on tool usage, adoption trends, and ROI metrics
• Collaborate with Solution Architects to resolve issues and prioritize feature requests
• Work hands-on with citizen developers to guide solution development, promote best practices, request or secure necessary technology access, and educate them on tools and platforms
• Monitor citizen developers' compliance with firm standards, security, and regulatory requirements
• Proven track record of working directly with end users, gathering feedback, and improving adoption
• Exposure to digital transformation, AI tools, or automation platforms
• Experience facilitating training, demos, and enablement sessions for non-technical audiences
• Familiarity with change management and addressing resistance
• Ability to interpret usage metrics and generate adoption or ROI insights

Full Description

Overview:

We are seeking an experienced Senior Associate to lead our AI and Digital Transformation initiatives. As the AI Lead - Digital Transformation, you will be responsible for overseeing the onboarding and readiness of digital solutions, providing user training and support, and serving as the primary point of contact for end-users. Responsibilities:

• Perform gap analysis between current and desired states

• Assess solution readiness and fit for the intended use

• Lead solution onboarding, user setup, role assignment, and access verification/configuration

• Support change management by promoting adoption, reinforcing messaging, and addressing user resistance

• Test and troubleshoot technical issues to ensure solution stability

• Support user acceptance testing (UAT) and validate readiness for rollout

• Deliver user training, info sessions, and live demos

• Act as the go-to contact for user questions, issues, feedback, and enhancement requests

• Own, design, and facilitate digital and AI fluency initiatives to support upskilling and drive confident solution usage

• Analyze usage data to generate adoption insights and recommend improvements

• Report on tool usage, adoption trends, and ROI metrics

• Collaborate with Solution Architects to resolve issues and prioritize feature requests

• Work hands-on with citizen developers to guide solution development, promote best practices, request or secure necessary technology access, and educate them on tools and platforms

• Monitor citizen developers' compliance with firm standards, security, and regulatory requirements

• Qualifications:*

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

• AI/ML coursework or certifications

• 2+ years of experience supporting or delivering digital technology solutions

• Experience managing technology onboarding, user training, and support across the full solution lifecycle

• Proven track record of working directly with end users, gathering feedback, and improving adoption

• Hands-on experience with low-code/no-code platforms with pro-code highly desirable

• Experience working with or supporting developers and internal product owners

• Exposure to digital transformation, AI tools, or automation platforms

• Experience facilitating training, demos, and enablement sessions for non-technical audiences

• Familiarity with change management and addressing resistance

• Ability to interpret usage metrics and generate adoption or ROI insights

• Clear and confident communicator across all levels: technical, business, and executive

• Benefits:*

At RSM, we offer a competitive benefits and compensation package for all our people.

We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.

Learn more about our total rewards at