Technical Business Analyst - Automation & AI

Qualifications

• Intelligent Document Processing
• Expanding eAuthorization capabilities
• Proven experience as a Business Analyst in a technical environment, preferably within financial services
• Strong understanding of process automation, AI technologies, and workflow management
• Hands-on experience applying Generative AI in business or technical analysis contexts
• Proven success in Agile product delivery, stakeholder engagement, and user-centric solution design
• Experience working with complex enterprise systems and integrations
• Required Skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to collaborate effectively with diverse technical and business teams
• High attention to detail and commitment to accuracy
• Bachelor's degree in Technology, Finance, or a related field

Responsibilities

• This role requires strong technical business analysis capabilities combined with hands-on exposure to Automation and AI technologies
• The Technical Business Analyst will support the Field Service Efficiency (EDGE) program, helping reimagine service delivery through intelligent automation, AI-powered solutions, and workflow optimization
• The role focuses on translating business needs into technical solutions that improve efficiency, scalability, and user experience
• Understand enterprise architecture and system components including Services, ODM, Databases, UIs, and BPM platforms
• Collaborate with cross-functional teams to gather and analyze business requirements across multiple initiatives
• Conduct technical and functional analysis of workflow platforms and applications
• Document Current State, Target State, and Gap Analysis
• Manage and maintain comprehensive documentation including:
• Functional specifications
• Process flows
• Technical architecture
• Sequence diagrams
• Data flows
• System integrations
• User stories, use cases, and acceptance criteria
• Operate within an Agile product development environment, supporting:
• Sprint Planning
• Backlog Refinement
• Scrum ceremonies
• Coordinate and support User Acceptance Testing (UAT), track defects, and ensure timely resolution
• Resolve production issues and data quality inquiries through root cause analysis
• Ensure compliance with industry regulations and internal policies throughout project lifecycles
• Automation & AI Focus Areas
• Agentic-powered task execution
• Increased self-service and Straight-Through Processing (STP)
• Enhancing platforms through integration with 3D tools, Salesforce, workflows, and alerts
• Applying Generative AI to enhance analysis and user experience

Full Description

Job Title: Technical Business Analyst - Automation & AI

Role Type: Business Analyst

Atlanta, GA - Onsite 4days

Position Overview

This role requires strong technical business analysis capabilities combined with hands-on exposure to Automation and AI technologies.

The Technical Business Analyst will support the Field Service Efficiency (EDGE) program, helping reimagine service delivery through intelligent automation, AI-powered solutions, and workflow optimization.

The role focuses on translating business needs into technical solutions that improve efficiency, scalability, and user experience.

Key Responsibilities

• Understand enterprise architecture and system components including Services, ODM, Databases, UIs, and BPM platforms.

• Collaborate with cross-functional teams to gather and analyze business requirements across multiple initiatives.

• Conduct technical and functional analysis of workflow platforms and applications.

• Document Current State, Target State, and Gap Analysis.

• Manage and maintain comprehensive documentation including:

• Functional specifications

• Process flows

• Technical architecture

• Sequence diagrams

• Data flows

• System integrations

• User stories, use cases, and acceptance criteria

• Operate within an Agile product development environment, supporting:

• Sprint Planning

• Backlog Refinement

• Scrum ceremonies

• Coordinate and support User Acceptance Testing (UAT), track defects, and ensure timely resolution.

• Resolve production issues and data quality inquiries through root cause analysis.

• Ensure compliance with industry regulations and internal policies throughout project lifecycles.

Automation & AI Focus Areas

• Agentic-powered task execution

• Intelligent Document Processing

• Increased self-service and Straight-Through Processing (STP)

• Enhancing platforms through integration with 3D tools, Salesforce, workflows, and alerts

• Expanding eAuthorization capabilities

• Applying Generative AI to enhance analysis and user experience

Qualifications

• Proven experience as a Business Analyst in a technical environment, preferably within financial services.

• Strong understanding of process automation, AI technologies, and workflow management.

• Hands-on experience applying Generative AI in business or technical analysis contexts.

• Proven success in Agile product delivery, stakeholder engagement, and user-centric solution design.

• Experience working with complex enterprise systems and integrations.

Required Skills

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal abilities

• Ability to collaborate effectively with diverse technical and business teams

• High attention to detail and commitment to accuracy

Education

• Bachelor's degree in Technology, Finance, or a related field