Junior Field Service Engineer – IoT & Heavy-Duty Machinery

Full Description

About the Role

We are a technology-driven company developing and deploying rugged IoT solutions for heavy-duty machinery in industries like mining, forestry, and construction.

Our mission is to improve asset visibility, operational safety, and performance in the world’s most demanding environments.

Position Overview:

We are seeking a Junior Field Service Engineer with strong hands-on experienceworking with heavy machinery and a keen interest in IoT systems.

This is a hybrid role involving global field installation, system troubleshooting, and support for testing and development when not deployed.

Note: A valid Canadian passport and the ability to travel internationally without restrictions is a strict requirement.

Key Responsibilities

Field Deployment & Installation

• Perform installation, wiring, and commissioning rugged IoT devices on heavy-duty machines.

• Travel to client sites globally, including remote and harsh environments.

• Interface with equipment power systems, CAN bus (e.g., J1939), and sensors.

• Troubleshoot electrical, communication, and software-level issues in the field.

• Conduct tests and verify sensor data acquisition and cloud offload behavior.

• Train customer personnel on equipment usage and first-level maintenance.

Engineering & Testing Support

• Assist the in-house team with testing, debugging, and integration tasks.

• Build harnesses, solder connectors, and validate hardware prototypes.

• Work closely with engineering to replicate and report field issues.

• Support QA and hardware development workflows when not on site.

Required Skills & Qualifications:

• Canadian citizen with valid Canadian passport and ability to travel internationally.

• 2–4 years of hands-on experience with heavy-duty machinery (mining, construction, etc.).

• Good understanding of mechanical and electrical systems of mobile equipment.

• Proficient with soldering, harness building, and basic diagnostic tools (multimeter, CAN tools).

• Ability to interpret wiring diagrams and schematics.

• Comfortable with computers, basic networking, and embedded systems concepts.

• Excellent problem-solving, communication, and documentation skills.

• Able to work independently and adapt to field conditions.

• [Preferred] Familiarity with CAN protocols, MQTT, or IoT systems.

• [Preferred] Experience with Linux-based embedded systems or firmware tools.

What We Offer

• Competitive compensation and paid international travel.

• On-the-job training in IoT systems and rugged embedded hardware.

• Opportunity to grow into technical or product leadership roles.

• A dynamic and innovative work environment that blends field work with R&D.

Send your resume and a short cover letter outlining your field experience to marketing@symx.ai with the subject line: Junior Field Service Engineer – IoT Application.

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

Benefits:

• Dental care

• Vision care

Work Location: In person