Solutions Engineer – Physical AI and Robotics Platforms

Qualifications

• Technical evaluations that end in confident customer decisions, not endless experimentation
• Higher win rates on technical buyers who evaluate deeply
• 3+ years of direct experience with robotics systems, integration, or customer-facing technical roles
• Strong practical capability with Linux, C++, and Python in robotics environments
• Comfort engaging and earning trust with highly technical customers
• Ability to explain complex systems simply, clearly, and honestly
• Strong ownership mentality and bias toward action
• High integrity and a refusal to overpromise
• Strong technical curiosity and fast learning ability
• Good judgment about what matters and what does not
• Calm, structured troubleshooting under real customer pressure
• Respect for technically sophisticated customers and their time
• You will work with smart, driven teammates who value clarity, competence, and results

Benefits

• Compensation: Competitive total compensation package ranging from $100,000–$145,000, depending on experience and impact
• A growing library of repeatable configurations and assets that make every deal easier
• Trossen Robotics offers standard company benefits, including health coverage, paid time off, and other employee benefits consistent with company policy

Responsibilities

• We are hiring a Solutions Engineer to be the technical authority in customer conversations
• This is a customer-facing, direct role for someone who can translate real-world requirements into the right robotics configuration, run compelling demos, and guide technical evaluations that lead to confident purchasing decisions
• You will work with highly technical buyers who care about performance, integration, iteration speed, and how hardware choices affect data collection and model training
• You will help customers move from interest to validated fit with clarity on requirements, configuration, constraints, and success criteria
• You will shape how Trossen sells and how customers succeed by making technical buying decisions clear, fast, and minimal risk
• Lead technical discovery and solution design
• Run technical discovery with roboticists, ML engineers, researchers, and R&D leaders
• Translate use cases into clear requirements: payload, reach, sensing, compute, teleoperation needs, data capture requirements, environment constraints, and safety considerations
• Recommend the right system configuration and document assumptions, constraints, and success criteria
• Help customers understand what is standard, what is optional, and what is out of scope
• Run high-impact demos and evaluations
• Deliver tailored demos that connect platform capabilities to physical AI outcomes such as data collection, imitation learning workflows, evaluation loops, and iterative experimentation
• Design evaluation plans with clear success criteria, timelines, and required customer input
• Support evaluation units and technical trials, including setup guidance, troubleshooting, and best-practice workflows
• Keep evaluations focused and time-bound so they accelerate decisions
• Answer technical questions with credibility and integrity
• Manage technical objections and comparisons with clarity and accuracy
• Provide honest guidance on feasibility and tradeoffs without overpromising
• Build confidence by explaining how customers get from first motion to repeatable operation
• Build repeatable technical sales assets
• Create and maintain core enablement materials such as:
• Standard configurations by segment and use case
• Technical one-pagers and FAQs
• Integration checklists for ROS, sensors, computer, networking, and data capture
• Demo scripts or applications and evaluation playbooks
• Identify patterns in customer requirements and turn them into reusable solutions
• Bring customer signal back into the business
• Capture structured voice-of-customer feedback on integration friction, dataset workflow pain, evaluation needs, and missing capabilities
• Translate recurring themes into clear internal recommendations for products, documentation, packaging, and roadmap
• Help the company build stronger, more repeatable go-to-market motion as physical AI demand scales
• Represent Trossen in the market!
• Join key customer meetings, lab visits, and technical events
• Represent Trossen at conferences and trade shows where robotics and AI teams gather
• Build trust through strong technical communication and practical system knowledge
• Faster time from first call to validated configuration and purchase
• Fewer late-stage surprises because constraints and scope were set early
• Learn the product lineup, common configurations, and core physical AI use cases in depth
• Complete direct internal training and run at least two end-to-end demos independently
• Review historical customer questions, technical objections, and evaluation blockers
• Join live customer calls and begin owning technical discoveries and follow-ups
• Build initial standard configuration templates and evaluation checklists
• Produce a technical FAQ to reduce repetitive questions and speed qualification
• Independently leads technical discovery and demos on active opportunities
• Run multiple customer evaluations with clear success criteria and timelines
• Create at least three reusable technical assets that improve repeatability
• Deliver structured voice-of-customer insights that influence packaging, documentation, or roadmap decisions
• Become a consistent force multiplier for revenue by accelerating technical validation and reducing deal risk
• Establish a repeatable evaluation playbook for physical AI teams
• Improve win rates and cycle times through better technical clarity and stronger demo execution
• Build a reliable internal feedback loop that turns customer signal into action
• You will work at the intersection of robotics and physical AI with customers who are shaping the future of embodied intelligence
• You will have real ownership and influence in how Trossen sells and scales
• You will spend your time on practical, high-impact work: demos, evaluations, solution design, and repeatable playbooks

Full Description

Solutions Engineer – Physical AI and Robotics Platforms

Trossen Robotics | Downers Grove, IL

Compensation: Competitive total compensation package ranging from $100,000–$145,000, depending on experience and impact.

Employment Classification: Exempt

Work Location: Onsite (Downers Grove, IL), with some travel as needed.

About Trossen Robotics

Trossen Robotics builds professional-grade roboticsplatforms that help the world’s best teams develop physical AI.

Our systems are used to train and evaluate robot learning workflows, capture real-world datasets, and prototype manipulation and automation faster than traditional robotics stacks allow.

We work with robotics labs, AI research groups, AI-first startups, and corporate R&D teams working on embodied intelligence.

Our customers include Google, Meta, Stanford, and more than four hundred other leaders in physical AI.

If you want to work at the intersection of robotics, machine learning, and real-world deployment, this is a front-row seat.

The Role

We are hiring a Solutions Engineer to be the technical authority in customer conversations.

This is a customer-facing, direct role for someone who can translate real-world requirements into the right robotics configuration, run compelling demos, and guide technical evaluations that lead to confident purchasing decisions.

You will work with highly technical buyers who care about performance, integration, iteration speed, and how hardware choices affect data collection and model training.

You will help customers move from interest to validated fit with clarity on requirements, configuration, constraints, and success criteria.

This is not a support-only role.

You will shape how Trossen sells and how customers succeed by making technical buying decisions clear, fast, and minimal risk.

What You Will Do

Lead technical discovery and solution design.

• Run technical discovery with roboticists, ML engineers, researchers, and R&D leaders.

• Translate use cases into clear requirements: payload, reach, sensing, compute, teleoperation needs, data capture requirements, environment constraints, and safety considerations.

• Recommend the right system configuration and document assumptions, constraints, and success criteria.

• Help customers understand what is standard, what is optional, and what is out of scope.

Run high-impact demos and evaluations.

• Deliver tailored demos that connect platform capabilities to physical AI outcomes such as data collection, imitation learning workflows, evaluation loops, and iterative experimentation.

• Design evaluation plans with clear success criteria, timelines, and required customer input.

• Support evaluation units and technical trials, including setup guidance, troubleshooting, and best-practice workflows.

• Keep evaluations focused and time-bound so they accelerate decisions.

Answer technical questions with credibility and integrity.

• Manage technical objections and comparisons with clarity and accuracy.

• Provide honest guidance on feasibility and tradeoffs without overpromising.

• Build confidence by explaining how customers get from first motion to repeatable operation.

Build repeatable technical sales assets.

• Create and maintain core enablement materials such as:

• Standard configurations by segment and use case.

• Technical one-pagers and FAQs

• Integration checklists for ROS, sensors, computer, networking, and data capture

• Demo scripts or applications and evaluation playbooks.

• Identify patterns in customer requirements and turn them into reusable solutions.

Bring customer signal back into the business.

• Capture structured voice-of-customer feedback on integration friction, dataset workflow pain, evaluation needs, and missing capabilities.

• Translate recurring themes into clear internal recommendations for products, documentation, packaging, and roadmap.

• Help the company build stronger, more repeatable go-to-market motion as physical AI demand scales.

Represent Trossen in the market!

• Join key customer meetings, lab visits, and technical events.

• Represent Trossen at conferences and trade shows where robotics and AI teams gather.

• Build trust through strong technical communication and practical system knowledge.

What Success Looks Like

• Technical evaluations that end in confident customer decisions, not endless experimentation.

• Faster time from first call to validated configuration and purchase.

• Higher win rates on technical buyers who evaluate deeply.

• Fewer late-stage surprises because constraints and scope were set early.

• A growing library of repeatable configurations and assets that make every deal easier.

What We Are Looking For

Required

• 3+ years of direct experience with robotics systems, integration, or customer-facing technical roles.

• Strong practical capability with Linux, C++, and Python in robotics environments.

• Comfort engaging and earning trust with highly technical customers.

• Ability to explain complex systems simply, clearly, and honestly.

• Strong ownership mentality and bias toward action.

Strongly Preferred

• Experience with ROS, LeRobot, or similar robotics middleware.

• Familiarity with sensors and perception stacks, including RGB and depth cameras, calibration, synchronization, latency, and recording workflows.

• Familiarity with Vision Language Action models, imitation learning, or general robot learning workflows at a practical or conversational level.

• Experience supporting customer evaluations, pilots, field deployments, or system bring-up.

• Experience producing technical documentation and reusable enablement materials.

Traits That Win at Trossen

• High integrity and a refusal to overpromise.

• Strong technical curiosity and fast learning ability.

• Good judgment about what matters and what does not.

• Calm, structured troubleshooting under real customer pressure.

• Respect for technically sophisticated customers and their time.

30 / 60 / 90 Day Outcomes

First 30 Days

• Learn the product lineup, common configurations, and core physical AI use cases in depth.

• Complete direct internal training and run at least two end-to-end demos independently.

• Review historical customer questions, technical objections, and evaluation blockers.

• Join live customer calls and begin owning technical discoveries and follow-ups.

• Build initial standard configuration templates and evaluation checklists.

• Produce a technical FAQ to reduce repetitive questions and speed qualification.

By 60 Days

• Independently leads technical discovery and demos on active opportunities.

• Run multiple customer evaluations with clear success criteria and timelines.

• Create at least three reusable technical assets that improve repeatability.

• Deliver structured voice-of-customer insights that influence packaging, documentation, or roadmap decisions.

By 90 Days

• Become a consistent force multiplier for revenue by accelerating technical validation and reducing deal risk.

• Establish a repeatable evaluation playbook for physical AI teams.

• Improve win rates and cycle times through better technical clarity and stronger demo execution.

• Build a reliable internal feedback loop that turns customer signal into action.

Why This Role

• You will work at the intersection of robotics and physical AI with customers who are shaping the future of embodied intelligence.

• You will have real ownership and influence in how Trossen sells and scales.

• You will spend your time on practical, high-impact work: demos, evaluations, solution design, and repeatable playbooks.

• You will work with smart, driven teammates who value clarity, competence, and results.

Benefits

Trossen Robotics offers standard company benefits, including health coverage, paid time off, and other employee benefits consistent with company policy.