Global Community Manager, AI

Qualifications

• 4+ years of experience leading community management and social strategy for digital-first brands
• Strong understanding of social platforms, online communities, and audience engagement best practices
• Proven ability to translate community data and social insights into clear, actionable strategies
• Excellent written communication and copywriting skills for both social content and executive-level presentations
• Experience navigating sensitive brand moments and issues management through social channels
• Community Management
• AI Engagement Strategies
• Social Media
• User-Generated Content
• Social Listening
• Audience Insights
• Content Creation
• Digital Activations
• Cross-Functional Collaboration

Responsibilities

• Act as the subject-matter expert on AI-focused brand communities, developing a deep understanding of audience behaviors, interests, and engagement drivers
• Define and evolve AI community engagement strategies, including tone of voice, net-new engagement concepts, and community-first experiences
• Partner closely with an external community management agency, providing strategic oversight, performance guidance, and optimization recommendations
• Analyze quantitative and qualitative community data, including sentiment analysis and social listening insights, to inform actionable recommendations
• Deliver regular performance updates and insights to stakeholders through structured weekly readouts and reports
• Crisis Management

Full Description

Title: Global Community Manager, AI

Industry: Technology

Location: New York, NY

Duration: 6 months

Responsibilities

• Act as the subject-matter expert on AI-focused brand communities, developing a deep understanding of audience behaviors, interests, and engagement drivers.

• Define and evolve AI community engagement strategies, including tone of voice, net-new engagement concepts, and community-first experiences.

• Partner closely with an external community management agency, providing strategic oversight, performance guidance, and optimization recommendations.

• Analyze quantitative and qualitative community data, including sentiment analysis and social listening insights, to inform actionable recommendations.

• Deliver regular performance updates and insights to stakeholders through structured weekly readouts and reports.

Requirements

• 4+ years of experience leading community management and social strategy for digital-first brands.

• Strong understanding of social platforms, online communities, and audience engagement best practices.

• Proven ability to translate community data and social insights into clear, actionable strategies.

• Excellent written communication and copywriting skills for both social content and executive-level presentations.

• Experience navigating sensitive brand moments and issues management through social channels.

Skills

• Community Management

• AI Engagement Strategies

• Social Media

• User-Generated Content

• Social Listening

• Audience Insights

• Crisis Management

• Content Creation

• Digital Activations

• Cross-Functional Collaboration

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.

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