Implementation Engineer

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience in implementation, preferably in software or startup environments.
• Technical skills in SQL, Node.js, and React, manual QA testing; must be able to code and provide QA testing as needed
• Understanding of AI technologies and their applications in the FinTech industry
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Problem-solving aptitude and a customer-centric mindset
• Proven ability to work collaboratively within a team and independently in a fast-paced environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401 (k)
• Life Insurance
• Flexible Paid Time Off
• 9 paid Holidays
• Work From Home
• Free Food & Snacks (for those in Orlando, FL)

Responsibilities

• In this dual role, you will play a pivotal part in ensuring the successful deployment of our innovative AI technology within the FinTech sector while also supporting the post-sales process
• In this position, you will manage the implementation process and coordinate cross-functional teams to effectively meet our clients' needs
• Working closely with sales, customer success, and technical teams, you will develop tailored project plans, assist in showcasing our solutions, and ensure a seamless transition from sales to implementation
• Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience
• Collaborate with the sales team to understand client requirements and provide technical insights during the post sales phase
• Develop and manage project plans, timelines, and deliverables to meet client expectations
• Create and deliver technical product demonstrations tailored to specific business needs
• Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process
• Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions
• Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements
• Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies
• Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support

Full Description

Worth AI is seeking a dedicated and tech-savvy Implementation Engineer / Project Manager to join our dynamic team.

In this dual role, you will play a pivotal part in ensuring the successful deployment of our innovative AI technology within the FinTech sector while also supporting the post-sales process.

In this position, you will manage the implementation process and coordinate cross-functional teams to effectively meet our clients' needs. Working closely with sales, customer success, and technical teams, you will develop tailored project plans, assist in showcasing our solutions, and ensure a seamless transition from sales to implementation.

Responsibilities

• Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience.

• Collaborate with the sales team to understand client requirements and provide technical insights during the post sales phase.

• Develop and manage project plans, timelines, and deliverables to meet client expectations.

• Create and deliver technical product demonstrations tailored to specific business needs.

• Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process.

• Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions.

• Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements.

• Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies.

• Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• Experience in implementation, preferably in software or startup environments..

• Technical skills in SQL, Node.js, and React, manual QA testing; must be able to code and provide QA testing as needed

• Understanding of AI technologies and their applications in the FinTech industry

• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

• Problem-solving aptitude and a customer-centric mindset.

• Proven ability to work collaboratively within a team and independently in a fast-paced environment.

• Familiarity with project management methodologies and tools is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)

• 401 (k)

• Life Insurance

• Flexible Paid Time Off

• 9 paid Holidays

• Work From Home

• Free Food & Snacks (for those in Orlando, FL)