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Posted on 2025/11/24

Application Tech Support Team Lead

Xenon7

Cairo, Egypt

Full-time

Full Description

We are seeking a highly skilled Application Tech Support Team Lead to oversee application support operations and lead integration with third-party systems and payment gateways.

You will manage a team of application support engineers, ensure application stability, and use your C#/.

NET development expertise to troubleshoot, enhance, and support critical banking systems.

This is a leadership positionfor a technically strong, proactive problem solver.

Key Responsibilities: Lead the application technical support team to ensure high-quality service delivery.

Troubleshoot and resolve application-related incidents, including integrations with payment gateways and third-party services.

Collaborate with development teams to deploy fixes, enhancements, and upgrades.

Analyze system performance and proactively recommend improvements.

Ensure proper documentation, reporting, and knowledge sharing within the team.

Mentor junior team members and promote best practices in application support.

Requirements: 6+ years of technical support experience in the banking industry.

Proven expertise with 3rd party integrations and payment gateways.

Strong C# programming experience, including: ASP.

NET & ASP.

NET Core .

NET Framework & .

NET 6/7+ Entity Framework / EF Core Web API / RESTful Services LINQ ADO.

NET Front-end development skills (HTML, CSS, JavaScript, Angular, React) are a plus.

Strong leadership skills with a track record of leading or mentoring teams.

Excellent communication and problem-solving skills.

Join one of Egypt s premier financial institutions, renowned for its extensive suite of banking services, including Institutional Banking, Personal Banking, and Islamic Banking.

With a global presence through over 50 branches and correspondents, we serve a diverse and dynamic clientele.

As we embark on a groundbreaking digital transformation journey, we are committed to leveraging the latest technologies to establish a state-of-the-art data architecture that will redefine our performance and service delivery./p>

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